Privacy Policy

At SATRANGI BY IHSAN, we honour your privacy and are committed to safeguarding the personal information you entrust to us when browsing our website or ordering our handcrafted heritage pieces.

1. Information We Collect

We only collect information directly necessary to process inquiries and fulfil product orders:

• Customer Contact & Delivery Information: First name, last name, mobile phone number, and physical delivery address when you request an order.
• Newsletter Information: Your email address if you voluntarily subscribe to our newsletter.
• Communications: Messages and custom requirements communicated through our official WhatsApp channel or customer care.

Notice Regarding Payment Data: SATRANGI BY IHSAN does not collect, process, or store credit or debit card numbers on this website. All orders are confirmed and settled through verified business procedures directly with the customer.

2. How We Use Your Information

Your personal information is used strictly for the following purposes:

• To prepare and dispatch your selected handcrafted products to your destination.
• To communicate status updates, courier tracking information, or verification via WhatsApp or phone call.
• To respond to custom sizing, material inquiries, or customer support queries.
• To dispatch our newsletter (only where explicit prior consent has been granted).

3. Protection & Non-Disclosure of Data

We never sell, rent, lease, or monetize customer data. Personal details are accessible only by authorized personnel handling packaging and courier dispatch.

4. Third-Party Services

When an order is dispatched, necessary details (recipient name, address, and contact number) are shared with reliable courier and delivery services solely to enable delivery. When you choose to complete an order via WhatsApp, WhatsApp's own privacy practices govern that interaction.

5. Your Rights

You have the right to request access to any personal information we hold about you, request corrections, or ask for its deletion from our active order records at any time by messaging us on WhatsApp at 0370-7428009.