Shipping & Returns

All orders are dispatched directly from our workshop or fulfillment point in Khyber Pakhtunkhwa through reputable courier partners (such as TCS, Leopards, or Trax).

• Major Cities (Islamabad, Rawalpindi, Peshawar, Lahore, Karachi): Estimated 2 to 4 business days following confirmation.
• Other Regional Destinations & Towns: Estimated 3 to 6 business days.
• Tracking: A tracking number is shared with you via WhatsApp immediately upon courier dispatch.

We take immense pride in the craftsmanship of every piece. We inspect all items before packaging. In the rare instance that your order arrives with an issue, please notify us within 48 hours of receipt.

• Eligibility for Exchange: Items must be completely unused, unwashed, unworn, in original condition with all tags and protective packaging intact.
• Defect or Misdelivery: If an incorrect product was delivered or a genuine material defect is identified, we will arrange an exchange or appropriate remedy promptly.
• Handcrafted Nuances: As detailed in our Terms, minor natural variations in weaving texture and hand-rolled selvedges are inherent characteristics of Islampuri handcraft and are not considered defects.